What is your return policy?

You have thirty (30) days from the date you receive our products to contact us for a return authorization (RA) number to return the item for a 100% refund (exclude shipping fee). Make sure the products returned are in good physical condition (not physically broken or damaged). All accessories originally shipped with your order must be included with the return.

How to get the RA#?

If you need to return an item, follow the simple steps below:

  1. Call or email us within thirty (30) days of receiving the item to get your return authorization (RA) number.
  2. We will issue the RA# and ship the return shipping label to you at no charge.
  3. Once you receive the shipping label, please return the item (and any accessories included) in the original package. Include a note with the RA# and a brief description of the issue that caused you to return the item.

Returns should be sent to the address provided with your RA number. Once we receive the returned item, we will process the refund within 2-5 business days. 

What is your return address? 

Our return address is 154 Norton Ave. Barberton, OH 44203.

More Contact Information

Phone: 1-800-958-9609
Email: support@airdogusa.com

Shipping Damage Claims

We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at support@airdogusa.comNotice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.